Keen on providing the people of Punjab with as many facilities as possible, the Government of Punjab is focusing on making the complete citizen service delivery online across the State of Punjab. The move shall greatly minimize public contacts with various offices, eliminate corruption, and augment efficiency of administration and delivery of services. The online provisioning of citizen centric services has been on cards for quite some time and step by step it is turning into reality.
The government is continuously reviewing the work of backend computerization of various services and progress of all other e-Governance projects. It has come to light that backend digitization under e-District project and online service delivery is on track and 20 high volume citizen services have already been made operational in all 22 districts of the Punjab. Backend workflow is completely automated in these services. All the needed documents are scanned in the Suwidha Centers and are forwarded to the concerned department electronically. This has made the process quite speedy and efficient.
The services include various certificates, pensions’ services, Arms license services etc. The final certificate issued by the concerned department is digitally signed and the digital repositories of all certificates are created for future usage. Currently, the focus is on Backend digitization of all 42 services and is expected to be completed in next few weeks. Under State Service Delivery Gateway project, citizens can apply online to 20 citizen services while sitting at home on Punjab State portal. The portal supports statutory and other fees payment through payment gateway through which the fees for the services can be deposited online. The final certificate is delivered to the citizen via email and through post.
Stress is also being laid on following up for the funds for backend digitization and portal development of 200 more services with Government of India under Digital India scheme. Further, Punjab Wide Area Network (PAWAN) connects 139 directorate offices in Chandigarh and SAS Nagar allowing implementation of projects including e-Office, Integrated Financial Management System, Integrated Workflow Management System. Implementation and proper maintenance of e-Governance projects in the state will further provide the citizens with time bound and hassle free services, making the things much easier for them than ever before.