System reliability, transparency and facilitation at low cost are essential – the State Government is leaving no stone unturned for the benefit of the masses. Facilitation charges of the services under the Right to Service Act had been reduced, with a view to give a fillip to the availability of online citizen services.
The charges for online applicants have been kept lower than the counter just to prompt the online users. There is five percent to 25 % reduction in charges for the online users. Services such as application for caste certificate, issuance of birth and death certificate, rural area certificate and residence certificate could be availed at Rs 40, against Rs 50 at the counter. online user would avail benefit included issuance of marriage ability certificate for Rs 765, against Rs 830 at counter, solemnization of marriage for Rs 910, against Rs 1,160, registration of marriage at Rs 950, instead of Rs 1,250 and issuance of arms license for Rs 1,325 against Rs 1,950 at counter.
Permission to carry weapon, cancellation of arms license, change of address, addition/deletion of retainer, change of bore, permission to deposit weapon/sale and transfer in death case have also been cut by Rs 100 for online services. Besides this, services related to agricultural department such as issuance and renewal of license for sale of seeds/fertilizers and insecticides, issuance of duplicate license and addition of items in license would be provided with fee of Rs 160, against Rs 170 on the counter. The whole focus is in providing 249 services online, to wipe out corruption, offer a hassle-free environment and cut delays in service delivery mechanism.
In the same context, Deputy Chief Minister Sukhbir Singh Badal has also directed all the departments to provide citizen services online. This will not only save money and time of the people but also cut off the rush on the door step of suvidha centers and Saanjh Kendra’s. Besides, online delivery of services would also be fruitful for Punjabi Diaspora as they would get required services not just in-line but online.
The other government sponsored services like financial assistance to disabled persons and dependent children, old age pension, financial assistance to widows and destitute women, national family benefit scheme, senior citizen identity card, application for term loan to SC and BC, post metric scholarship to SC and BC, financial assistance under Shagun Scheme, issuance of disability certificate and job card under MNREGA, right to information and grievances redressal system has been made available online.